Frequently asked questions

Orders are packed within 24–48 hours. Metro cities usually receive them in 2–4 working days and the rest of India in 4–7 working days. You get a tracking link by email and SMS once it ships.

Yes, on orders above ₹699. Below that a flat ₹79 shipping charge applies.

Use the Track order page with your order number and the email or mobile you ordered with, or sign in and open My orders.

Yes, as long as the order has not shipped. Call or WhatsApp us with your order number.

UPI, debit and credit cards, net banking and wallets through Razorpay, and cash on delivery for orders up to ₹25,000.

Yes. Prepaid orders get an extra 2% off, applied automatically at checkout.

They apply automatically in your cart: 5% off on ₹2,499+, 7% off on ₹4,999+, 10% off on ₹9,999+. You can use a coupon on top.

One coupon per order. Slab and prepaid discounts still apply alongside it.

Send us a photo or unboxing video within 48 hours of delivery and we will send a free replacement.

Unused products in original packaging can be returned within 7 days of delivery. See our returns policy for details.

Manufacturing defects in the steel body, such as leaks or cracks. It does not cover handles, lids, gaskets or damage from misuse.

Yes. We use food-grade stainless steel with no coatings, so nothing leaches into food, even acidic dishes like sambhar or tamarind curry.

Yes. Every triply product has a magnetic steel outer layer and works on induction, gas, electric and ceramic tops.

Preheat the pan on medium for a minute, then add oil and let it warm before adding food. Most sticking comes from a cold pan.

These are harmless mineral and heat marks. Wipe with a little vinegar or lemon juice, rinse and dry.

Yes, from 25 units with volume pricing and logo engraving. Send an enquiry from the corporate gifting page or any product page.