Damaged, defective or wrong items
If something arrives damaged, dented, defective or different from what you ordered, tell us within 48 hours of delivery with photos or an unboxing video. We'll send a free replacement or a full refund, and arrange pickup at no cost to you.
Returns for other reasons
Changed your mind? You can return unused products in their original packaging within 7 days of delivery.
- Items must be unused, unwashed and with all tags, lids and accessories.
- A reverse pickup fee of ₹79 is deducted from the refund.
- Free shipping on the original order is reversed if the remaining order falls below ₹699.
Items we can't take back
- Products that have been used for cooking or show heat marks.
- Engraved, personalised or custom corporate orders (unless defective).
- Items bought on clearance marked "final sale".
How to start a return
- Contact us or WhatsApp us with your order number and reason.
- We confirm eligibility and schedule a pickup within 2 working days.
- Once the item reaches us and passes a quick check, we process your refund.
Refunds
| Paid by | Refunded to | Time after approval |
|---|---|---|
| UPI, card, net banking, wallet | Original payment method | 5–7 working days |
| Cash on delivery | Your bank account or UPI ID | 3–5 working days |
Discounts, coupons and prepaid offers are adjusted proportionally in partial refunds.